Maintain an average customer feedback rating of at least 4.5/5

Think of your feedback score as a snapshot of your reputation. It tells customers right away whether you’re reliable. You can directly influence this by mastering the basics: fast shipping, precise condition grading, and responsive communication.

If you notice a downward trend in your ratings, don't ignore it. Use that feedback to audit your process. Maybe your descriptions are lacking detail, or your handling times are lagging. Identifying these specific friction points is the first step toward turning those scores around.